Job Description
Hotel Receptionist - House Belfast
Main Job Duties and Responsibilities:
- Welcome and greet guests
- Answer and direct incoming calls
- Make and confirm reservations for guests
- Ensure proper room allocation
- Register and check guests in
- Verify guest's payment method
- Issue room keys and direct guests to their rooms
- Maintain clear and accurate records of guest room bookings
- Compute all guest billings, accurately post charges to guest rooms and house accounts
- Liaise with necessary staff including housekeeping and maintenance
- Complete and maintain any incident reports, daily activity reports or other reports requested by management
- Close guest accounts and check guests out
- Review accounts and charges with guests during the check-out process
- Process accurate payment of guest accounts
- Enforce rules and policies of the hotel
- Maintain a neat and orderly front desk and reception area
Education, Skills and Experience:
- High school diploma or equivalent
- Guest/customer relations experience, preferably in a hospitality environment
- Strong working knowledge of relevant computer software including MS Office and booking and payment systems
- Numeracy skills
- Administrative skills
Key Competencies and Qualities:
- Customer service orientation
- Attention to detail and accuracy
- Planning and organizing
- Ability to multitask and prioritize
- Professional appearance and attitude
- Effective verbal and written communication skills
- Ability to handle stress and stay calm under pressure
- Decision making and judgment skills
- Team work
- Flexible regarding work schedules
- Ability to respond appropriately to customers and guests
Opportunities available for flexi – work, with morning, daytime and evening shifts available to support flexibility and work life balance with full time and part time roles available.
The Package:
- Part – time and Full – time contracts available
- Flexible working
- 28 days holiday
Skills:
Previous customer service experience desirable Previous experience in similar role desirable Ability to work under pressure Ability to work as part of a team Previous Hospitality experience Ability to work to a set standard
Job Types: Full-time, Part-time
Salary: £10.42 per hour
Schedule:
- 10 hour shift
- 8 hour shift
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: House Receptionist