Job Description
Position Overview: We are seeking a highly organized and versatile individual to join our team as an Office Administrator, Customer Service, and Inbound Sales representative. This role requires a proactive and customer-focused approach to efficiently handle office administration tasks, provide exceptional customer service, and contribute to the sales efforts of the company. The successful candidate will have excellent communication skills, be detail-oriented, and possess the ability to multitask effectively.
Responsibilities:
Office Administration:Manage general office operations, including answering phone calls, responding to emails, and handling incoming/outgoing mail.
Maintain office supplies inventory and place orders when necessary.
Coordinate appointments, meetings, and travel arrangements for staff members.
Prepare and distribute internal communications and reports as required.
Maintain accurate records and files, both in physical and digital formats.
Assist with basic bookkeeping tasks, such as invoice processing and expense tracking.
Customer Service:Provide exceptional customer service by promptly addressing customer inquiries and resolving issues in a professional and friendly manner.
Effectively communicate product information, policies, and procedures to customers.
Assist customers with order placement, tracking, and returns.
Maintain a customer-centric mindset and build positive relationships with customers.
Collaborate with other team members to continuously improve customer service processes and procedures.
Inbound Sales:Respond to inbound sales inquiries and convert them into successful sales opportunities.
Educate customers on product features, benefits, and pricing.
Effectively communicate sales promotions, discounts, and upsell opportunities.
Follow up with prospective customers to provide additional information and close sales.
Collaborate with the sales team to achieve sales targets and contribute to overall business growth.
Requirements:
- High school diploma or equivalent; additional certifications in office administration or customer service are a plus.
- Proven experience in office administration, customer service, and/or inbound sales roles.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities, with keen attention to detail.
- Proficiency in using office software (e.g., Microsoft Office Suite) and familiarity with customer relationship management (CRM) systems.
- Ability to work effectively in a fast-paced and dynamic environment.
- Customer-focused approach with a friendly and positive demeanor.
- Sales-oriented mindset with a track record of meeting or exceeding targets.
- Strong problem-solving skills and ability to handle customer concerns with empathy and professionalism.
- Flexible and adaptable, with a willingness to take on additional responsibilities as needed.
If you are a motivated individual who thrives in a diverse and challenging role, we invite you to apply for this position. Please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining our team. We look forward to reviewing your application.
Job Type: Part-time
Part-time hours: 32 per week
Salary: £18,000.00-£20,000.00 per year
Benefits:
- Company events
- Company pension
- Flexitime
- Gym membership
- Work from home
Schedule:
- Day shift
- Flexitime
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Commission pay
- Performance bonus
- Tips
- Yearly bonus
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
Education:
- A-Level or equivalent (preferred)
Experience:
- Customer service (preferred)
- Administrative experience (preferred)
Work Location: Hybrid remote in Manchester