Job Description
AMS is the world's leading provider of Talent Acquisition and Management Services. We deliver award-winning solutions to over 65 outsourcing clients and consulting services to hundreds more. Our Contingent Workforce Solutions (CWS) service acts as an extension of our clients' recruitment team and provides professional interim and temporary resources.
Our client is a well Known Corporate and Institutional banking organisation with headquarters in Central London and several other global locations; Providing Finance and Risk Solutions as well as Trading and Flow Sales to global financial institutions, investors, counterparties and corporate customers on a day to day basis.
The Role :
AMS is currently seeking self-motivated individuals for a telephony role as a Customer Service Associate with a leading UK bank based in Southend-On-Sea.
You’ll be the first point of support for our personal banking customers in our credit card team.
- We’ll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
- You’ll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them
What you'll do
In this role you’ll be applying your customer service expertise when dealing with and referring customer queries. Whether it’s carrying out day-to-day credit card/banking transactions like paying bills, or helping our customers identify products and services that are right for them; you’ll be on the other end of the phone to take their calls.
As a Customer Service Associate, we’ll count on you to let our customers know their options when banking with us, so they can make informed choices.
You’ll be helping our customers by:
- Making a positive impact on every customer call, efficiently and effectively having the right conversations to meet their needs
- Problem solving and building excellent relationships over the telephone, and providing a friendly, timely and professional service
- Building real connections with them and being dedicated to finding the rights solution to meet their needs
- Maintaining a detailed knowledge of financial products and services to help resolve complex customer queries
The skills you'll need
This is a customer led role, so previous experience working in a customer service role is ideal. Telephony experience is an advantage, but not essential.
Dedication and passion for helping customers is vital. You’ll be a real people person, with excellent listening and communication skills.
We’re also looking for you to demonstrate:
- The determination to go the extra mile for our customers every day to provide that truly personal service
- The ability to achieve quality results while maintaining high levels of detail
- Strong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information while talking to customers
- Good organisational skills and an enthusiasm to keep learning and developing new skills
What else you'll need to know
We’re here for our customers, whatever the time of day or night, so you’ll need to be flexible and commit to working a rotating work pattern.
Your hours of work will be between the hours of 8am-8pm, Monday to Sunday on a rotational shift pattern. You must be fully flexible and able to commit to the full range of hours.
Bank Holiday working is a feature of this role.
You'll enjoy a comprehensive training programme, and on-going coaching and support to enhance your development.
Benefits:
- Training to be provided
- Free access to UnMind – a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing
- Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services
After your application, complete our quick two stage assessment process, once we have received your video assessment we will be in contact to get your application moving.
We look forward to receiving your video interview!
Job Types: Full-time, Temporary contract, Temp to perm
Contract length: 6 months
Salary: £13.25 per hour
Benefits:
- Free parking
- On-site parking
Schedule:
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Westcliff-on-Sea: reliably commute or plan to relocate before starting work (required)
Experience:
- customer service: 2 years (required)
Work Location: In person
Expected start date: 10/07/2023
