Job Description
NIKE, Inc. doesn't just equip the world's greatest athletes, it explores potential, breaks down boundaries and pushes the limits of what's possible. The company seeks people who can grow, think, dream and create. Its culture thrives on embracing diversity and encouraging imagination. The brand needs talented people, leaders and visionaries. At NIKE, Inc. everyone contributes their skills and passion to a constantly changing, challenging game.
To work in stores is to be the face of NIKE, Inc. With a constant focus on product knowledge and customer service, NIKE's stores teams deliver valuable customer experiences every day. From London to Istanbul, each store has a unique perspective and contains an exciting community of sports and style enthusiasts. A career in retail at NIKE requires creativity and ambition, while offering the opportunity to grow alongside the industry's best athletes and teammates.”
Do you know, what we are missing to create the best retail team on the globe? Someone like YOU!
In our NIKE Retail Stores we use special job names for our positions: a Store Manager is called "Head Coach", an Assistant Store Manager is called "Assistant Head Coach", a department manager is called "Coach", a team leader is called “Lead“ and a Sales Associates is called "Athlete".
Join the NIKE, Inc. team!
As a Lead you are:
· Using your expertise in the field of exceptional consumer service to serve and deliver a premium brand experience to our consumers
· Coordinating, coaching, and motivating the employees in your area and ensuring an excellent work atmosphere
· Supporting the management of the daily business in your area to reach sales targets (incl. digital services, visual merchandising, salesfloor, promotional campaigns)
· Identifying and solving problems in partnership with your store leadership
· Being a brand ambassador for NIKE’s initiatives
· Ensuring the store complies with all NIKE standards and guidelines
As our Operations Lead your role is crucial to the effective running of the store. You will be focused on profit and loss control, customer satisfaction and shrinkage results by overseeing operational aspects. You will drive and inspire your back-of-house team to process stock efficiently and to ensure that the back of house environment mirrors the unique energy, passion and innovation our consumers experience on the shop floor.
Responsibilities
- Managing all daily activities with the operational and back of house areas of the store, including cash office, H&S policy and procedures, stock flow and loss prevention, product management, scheduling and planning
- Provide expertise in one or more areas or functions (shipping and receiving, cashier duties, and customer service)
- Identify issues and opportunities based on selling and customer feedback
- Assist in coordinating work of other associates
- Seek ongoing training and education to further develop expertise
What you get:
· Attractive salary that evolves with the market and experience
· Opportunity on receiving monthly bonus payments
· Attractive online and in-store employee discounts
· Attractive Benefits Package, Pension & Share scheme
· Exciting development and career opportunities
· Regular training on leadership, sales and products
· A dynamic and motivating environment which values Diversity, Equity & Inclusion (DE&I)
· Staff dress to represent NIKE and foster our team spirit
· Access to sports activities
· Opportunities to participate in unique NIKE moments
What you bring:
· A passion for NIKE and/or love of sport
· Some experience in retail and/or leadership positions
· Very good command of English language (written and spoken)
· Experience and competency in serving exceptional consumer service
· Ability to coach and develop a strong team
· Strong focus on communication
· Flexibility to work in shifts and on weekends
Watch this video(https://www.youtube.com/watch?v=vAdNWC-6JkM) to find out about the atmosphere in our stores and learn more about our store traditions(https://www.youtube.com/watch?v=ZFndEJBl7Gc).
Did we arouse your interest and do you want to support us on our mission “To bring inspiration and innovation to every athlete in the world.”? Apply now, easy way online. We are waiting for you!
Job Types: Full-time, Permanent
Benefits:
Supplemental pay types:
Work Location: In person
