Job Description
Location: Brighton, Hove
Contract type: Permanent, 37.5 hours. Hours between 6:30am-8pm including weekends. The successful candidate will be expected to work as part of a hybrid model being in the office at least 2 days a week.
Salary: £33,659.66 - £37,867.12 (dependant on experience)
Start date: 7th August 2023 with 3-5 days training in Bristol.
Closing date: 30th June 2023 (midnight GMT). Interviews may take place before this date for exceptional candidates.
Interviews for successful candidates will be held on Thursday, 6th July 2023 via Teams.
About MSI UK
At MSI UK, we know that our most valuable asset is our people, and our success depends on our ability to do things well and enjoy what we do, as we provide the best possible care and support to our clients.
Being one of the world’s leading providers of sexual and reproductive healthcare, we have a simple vision: to empower clients to make the reproductive choices that are right for them. Only when choice is a reality for each of us, can we create a better, more equal world for everyone.
Our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us.
About the Role
Join our dynamic team as a Team Manager, reporting directly to the Operational Management Team. We are seeking a passionate leader who can guide and inspire our team of Client Care Coordinators to provide an outstanding and reliable service.
As a Team Manager, you will lead by example in delivering an exceptional service playing a crucial role in ensuring that our clients receive the highest level of care and support throughout their treatment journey. This position is both challenging and rewarding, requiring a confident and experienced individual with exceptional communication and leadership skills
We offer a supportive and collaborative work environment that values your expertise and dedication. If you are looking for a diverse and fast-paced role where you can make a real difference in people's lives, apply now to join our team as a Team Manager.
Responsibilities:
- Resolve Complaints: As the Team Manager, you will be responsible for addressing and resolving any complaints that arise from our clients. Your empathetic and proactive approach will ensure that client concerns are addressed promptly and effectively.
- Line Management: You will provide strong leadership and line management to our team of Client Care Coordinators. This includes overseeing their performance, setting clear objectives, conducting regular performance evaluations, and providing guidance and support as needed.
- Team Leadership and Motivation: Lead by example and inspire your team to deliver an exceptional service. Create a positive and motivating work environment where each team member can thrive. Encourage collaboration, celebrate achievements, and provide guidance when challenges arise.
- Feedback and Development: You will provide constructive feedback to colleagues, helping them to grow and improve their skills. Your guidance will be instrumental in fostering a culture of continuous learning and development within the team.
About Our Benefits Package
Financial
- Achievable opportunities for salary progression
- Market leading Aviva pension provider (up to 5% employer contribution)
- Over 4,000 perks and discounts through Blue Light card
- Up to £1000 salary sacrifice to purchase a bike tax free (including safety equipment)
- Up to £7000 annual season ticket loan for use on public transport
- Annual contribution towards eye test and glasses
Wellbeing
- Access to Employee Assistance Programme and Doctor Line through Westfield Health – 24/7 access to a GP over the phone who can prescribe
- Accredited Mental Health First Aiders to support employees
- Competitive family friendly benefits to support your family and working life
- Potential for flexible working
- We celebrate our colleagues through our national Employee Recognition Programme
Personal Development
- Great opportunities to progress within the organisation
- Paid training provided to ensure you are fully equipped to perform within your role and beyond
- Develop your skills through an accredited apprenticeship programme
- Training and Development learning agreements available
We’re proud to be a disability confident level one equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.
MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.
We consider applications as we receive them and reserve the right to close adverts early where we have received a sufficient number of applications. If you feel this is the role for you, why not apply now to ensure you're considered for this role?
For more information about the role, please view the job description.
Job Types: Full-time, Permanent
Salary: £33,659.66-£37,867.12 per year
Benefits:
- Employee discount
- Referral programme
- Work from home
Schedule:
Application question(s):
- MSI Reproductive Choices' pro-choice statement and mission is 'children by choice, not by chance.' In a few words please give a few thoughts around the pro-choice statement and your views on abortion.'
- Please could you confirm if you are either a British or Irish National, or a European Union (EU), European Economic Area (EEA) or Swiss National or whether you have Right to Work status and provide the details of this
Work Location: Hybrid remote in Hove, BN3 3LN
Reference ID: 139693
