Job Description
An opportunity has arisen for a full time, well organised and enthusiastic individual to join the reception team at Cygnet House, Adult Community Mental Health Team.
Now is a great time to join HPFT which has been rated 'Outstanding' CQC and also recently awarded 'Mental Health Trust of the Year'.
Adult Community Mental Health Team is a friendly and supportive team. Reception is a fast-paced environment, therefore the desired candidate should have the ability to work well under pressure, prioritise their own workload, and work as a team player.
In return we offer structured supervision, access to a wide range of training and career development as part of your own personal growth and support plan.
The post holder will welcome visitors to the unit, take first line telephone calls, and maintain a positive, professional and welcoming approach.
This busy full-time role is varied and duties will include managing the outpatient clinics, including managing the doctor's diaries. A good working knowledge of Microsoft Office is required along with the ability to work under pressure to tight deadlines.
To be successful you will need excellent interpersonal skills, the ability to communicate well both written and verbal, as well as working effectively as part of a larger team.
Please read the job description before applying for this post.
Hertfordshire Partnership University NHS Foundation Trust (HPFT) is an outstanding organisation with ambitions to match. We are one of just five mental health trusts to achieve an overall rating of ‘Outstanding’ from the Care Quality Commission, and our aim is to be the leading provider of mental health and specialist learning disability services in the country.
Our family of over 3500 members of staff provide health and social care for over 400,000 people with mental ill health, physical ill health and learning disabilities across Hertfordshire, Buckinghamshire, and Norfolk, delivering these services within the community and several inpatient settings. We also deliver a range of nationally commissioned specialist services including Tier 4 services for children and young people, perinatal services, plus medium and low secure learning disabilities services.
The care we provide makes a fantastic difference to the lives of our service users, their families and carers - everything is underpinned by choice, independence and equality, with our Trust values embedded throughout:
Our Trust values are:
Welcoming. Kind. Positive. Respectful. Professional.
These values are at the core of who we are, everything we do, and how we do it!
Tasks will include, but not be limited to: -
Working as part of a Team and to be responsible for the administration of
outpatient clinics, liaising with service users and professional staff on an ongoing basis.
Responsible for managing outpatient appointments on the Electronic Patient Records (Paris) as per the Booking & Choice Policy; Inputting all relevant data; registering of patient details and continuous updating of patient records, booking all new and follow up clinic appointments and liaising closely with the team .
Maintaining a small switchboard and transferring calls throughout the unit; greeting visitors to the Unit, distributing incoming mail and managing the outgoing mail; logging faults with Estates and ensuring that the reception area is kept tidy and a safe environment for all visitors.
