Job Description
Do you want to work for a company who have recently won the “best places to work” award?
We are looking for a talented General Manager / Catering Manager to join our team at one of our funky, foodie B&I Head Offices in Camden, London where you will be catering for 300 people onsite.
This is a global media company who are of a creative demographic, the office in Camden is positioned in a vibrant, busy, eclectic food scene, so you really need to be the best at what you do.
This post is part of the catering team with the responsibility of supporting the Operations Manager in managing the day-to-day delivery of the Catering and Hospitality including but not limited to members and staff dining and the internal hospitality operations together with any external commercial operations the client designate to the contractor. The post holder will be expected to co-ordinate the activities of all catering as required and any occasion when an event has an impact on catering including but not limited to hospitality and external events whilst operating within the fiscal constraints of the agreed annual budget.
Job Summary:
- To lead the catering team with the day to day production & service of the member and staff dining facilities across the site, to liaise with the centre in the delivery internal hospitality and any external events its commercial manager secures
- To assist in the development of all commercial ventures as required by the client organisation.
- To deliver both the client agreed budget and the company annual budget.
- To develop and implement the members and staff dining and hospitality facilities across the site ensuring the quality of food and level of customer service, presentation of the dining and service areas etc are maintained to the agreed standards.
- To prepare, comment and report upon the monthly and annual Profit & Loss Operating Statements for Thomas Franks
- To develop each area of the catering offer in line with client expectations/budgetary constraints and agreed offer development plans.
- To be responsible for the day-to-day operations of all catering facilities throughout the year working in line with the requirements of the business.
- To assist in the process of change in the departments though setting standards and motivating staff to deliver them.
- To liaise with members and client via customer interaction and relevant member forums to make sure there requirements are met at all times.
- To deliver the Food Services operations as directed by the Operations Manager to include members / staff dining and any internal and external hospitality
- Create and nurture an environment that emphasises motivation, empowerment, teamwork and a passion for service
- To provide excellent food and customer service and respond quickly and proactively to customers needs
- To develop the food offer in line with current market trends and to the standards outlined in the Thomas Franks company values
- To ensure age appropriate food is available in all locations throughout the dining period ensuring all special dietary requirements of members are adhered to at all times.
- To work collaboratively with the main client and individual location stakeholders to ensure the quality of food and service is maintained.
- To assist in the development of services as the centre expands
- To ensure the service level agreement for service times are maintained at all times in order that there is no negative impact on centre activities Understands the BVUK Llandudno service culture as described in the Values Statements
- Establish and maintain open, collaborative relationships with all departments and ensure all members of your team do the same.
- Ensure compliance with all Thomas Franks Food & Beverage policies, standards and procedures by training, supervising, follow-up and hands on management
- Maintain and develop service standards in all dining areas including the cleanliness and presentation of the room
- Understand the impact of the departments' operation on the overall financial contribution by ensuring that all operations are run efficiently effectively and to set budgets
- To have full knowledge of the Clients Safeguarding, Health & Safety, Fire and Accident and reporting procedures
- To carry out effective induction, review and development plans for staff within the areas managed and to maintain appropriate records
- To support any rehabilitation activity as required by the centre in support of open days, and centre delivery requirements
- To undertake any reasonable duties that may be required relating to the effective operation and development of commercial areas as directed by the Operations Manager
Essential:
- Proven experience of delivering excellent food standards
- Be a hands on Catering Manager leading the team in food production and service
- In depth working knowledge of the core values and ethos of the client
- Proven ability to communicate with clients and deliver agreed objectives and goals
- Competent computer skills, knowledge of computer software, internet browsers, etc
- High level of communication, to include reading, writing, oral and listening
- Customer and personal service skills, proven track record of customer service achievements
- Ability to work as part of a team
- Analytical/critical thinking, ability to gather and organise information using logical and systematic processes
- Excellent interpersonal skills Commercial awareness
- Proven ability to manage a team and achieve high performance through motivation
- Attention to detail Performance driven · Personal integrity and confidentiality strong customer service ethos
- Must have the flexibility to work to the needs of the business
Desirable:
- Craft based qualification or equivalent in Catering / Hospitality
- Knowledge of care home / rehabilitation centre sector
- Stock control management, including delivering reports on performance
- Proficiency with software applications such as Microsoft Word, Outlook, Excel etc
- Strong negotiation and influencing skills
- Ability to create an effective team and to develop collaborative relationships with colleagues and others
- Able to build constructive and collaborative relationships with colleagues and customers, with strong focus on their needs
- Originality, the ability to come up with new and clever ideas about products and services
- Excellent planning and organisational skills, embracing a proactive approach to work issues
- Excellent team building skill
Benefits:
- £50,400 per annum
- Working Monday to Friday primarily ( some weekend or evening events will occur through the year)
- 28 days annual leave including Bank Holiday
- Wider wallet scheme (discounts at major retailers, restaurants, gyms etc)
- Free food on duty
- Cycle to work scheme
- Unrivalled individual training and development
- Team & company social events
- Employee assistance programme
- Workplace pension
- Excellent career progression within a leading independent contract caterer
Sound like the ideal role for you? Apply today!
All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role.
An enhanced DBS, Identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants’ suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly. We are committed to safeguarding the welfare of children and undertake not to discriminate unfairly against any subject of a Disclosure on the basis of conviction or other information revealed. However for any post in a school please be aware that any application is exempt from the Rehabilitation of Offenders Act 1974 and as such any criminal conviction, caution or bind-over must be declared.
Diversity and Inclusion at Thomas Franks
We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.
Job Types: Full-time, Permanent
Salary: £50,400.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Work Location: In person
Reference ID: CateringManager| Paramount| 14062023