About Us
The FT has an uncompromising mission: delivering independent, quality information, news and services to individuals and companies around the globe. It's the cornerstone of our reputation and the heart of our ambitions for the future. But for our people, the FT offers so much more than what we do. FT people come from all kinds of backgrounds and work across a huge range of disciplines and locations, and find an empowering, warm and welcoming culture that values curiosity and rewards smart, ambitious thinking. Those who are willing to unite around our mission and live our values will find plenty to challenge, inspire and interest them. Like the audiences we serve, no two FT people are the same; but together we help our audience be better informed and understand the world around them. It's a job that's never mattered more, and a career that can take you anywhere you want to go.
Our commitment to diversity and inclusion in the workplace
At the FT, we aim for employees across all regions to have a voice so that diverse perspectives are heard and valued. We believe that a supportive workplace is one where employees feel they can be themselves at work and have the flexibility they need to meet their personal needs. We'll continue to remove barriers for all, and in particular barriers facing employees from underrepresented groups.
Role Overview
The B2B division of the Financial Times licenses FT content to organisations around the world, with clients across corporate, finance, government, professional services, education and media sectors. The ADR role within the Customer Relationship Managers team will be responsible for onboarding and driving engagement of FT digital group subscriptions amongst first-year customers in the CEMEA region alongside supporting the CRMs in their Account Management's activities . You will advise customers in the government, corporate sectors on how to make the best use of the FT to meet their business outcomes.
Support the CRM team with initiatives that will help to expand the footprint of the account
Help uncover new commercial contacts that can support the growth of the account whether in the home territory or globally (supporting the global CRM initiative/referrals)
Reviewing copyright in a systematic way by managing monthly reports and identifying to CRM systematic abuse outside of the renewal timings
Provide successful, high-quality customer journeys for new group subscriptions
Work with customers to define onboarding and license rollout plans that will maximise user activation and adoption
Build an in-depth understanding of customer businesses and requirements, and how the FT is delivered and used within these organisations
Provide technical and product expertise to customers and the sales team on FT content, tools and delivery solutions
Establish and maintain relationships with key customer contacts (decision-makers, buyers, senior readers)
Collaborate with other FT teams, especially the customer success manager to deliver against customer priorities
Work with regional sales and marketing teams to develop and agree on a plan for key prospects and accounts to achieve the business goals of the region
Make recommendations to improve internal processes/systems
What Skills / Experience do I need to be successful in this role?
Articulate and tactful communication skills, particularly on the phone
Good questioning in order to uncover new sales opportunities.
Highly motivated and strong desire to succeed
Organised and ability to prioritise a busy workload in a fast-paced environment
Ability to work accurately, with strong attention to detail
Display initiative in undertaking all aspects of the role
Good team player with a willingness to collaborate.
Prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention.
Proven ability to drive and track continuous value of customer subscriptions
High focus on results and delivering against goals
Familiarity working with clients of all sizes
Ability to align product and service features to customer needs/outcomes
Analytical mindset and can use data to help prioritise and report progress
Application Deadline: 29th June 2023
What's in it for you? Our Benefits
Our benefits vary depending on location, but we are committed to providing best in class perks across all our offices as well as an inclusive environment to develop your career. Examples of our benefits include; generous annual leave allowances, flexible working (including working from home), medical cover, enhanced maternity & paternity packages, subsidised gym memberships and Giving Back opportunities. Full details of our benefits can be found here.
Further Information
The FT is committed to providing an inclusive working environment for all. We are an equal opportunities employer who seeks to recruit and appoint the best talent regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We also promote flexible working and will consider specific requests around flexibility for all roles where it can be accommodated. Please let us know if you require any adjustments as part of the application process or to enable you to attend an interview. If you would like to discuss your requirements, or have any questions, talent@ft.com and a member of our team will be happy to help.
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