Job Description
Golden Tours is London's leading sightseeing tour operator and are currently looking for a suitable candidate to join as a Meet and Greet Representative working from Warner Bros Studio Tour.
This role involves providing a warm welcome to our customers and ensuring a flawless experience at every point. This is a fantastic opportunity to engage, build rapport and use your amazing personality to create a memorable and individual experience for our customers.
Job Description:
- Meet and Greet customers at our Baker Street stop.
- Engaging with customers to pick up on revenue-generating opportunities.
- Consistently mindful of the operational target of On-Time Performance, we want our buses to always leave on time.
- Vigilant to ensure security standards are never compromised and remain alert throughout the check-in process.
- Preparing Packages for customers
- Liaise with reps working from departure location for any last-minute bookings, issues or clients travelling on the later departure.
- Prepare a detailed report on operations throughout the date.
Hours of Work
This is a part-time contract, working 20 hours a week, Saturday & Sunday
Your working hours would vary between 7am –7pm.
Applicant’s Criteria
- Excellent communications and customer service skills
- Great personal presentation
- Self-motivated with a strong work ethic
- Excellent people skills and a sound team player
- The ability to work under pressure
- Flexible
- Attention to detail
- Previous experience in a similar role would be advantageous
- European Languages are an asset for this role but not essential
Work remotely
Job Types: Full-time, Permanent
Salary: £12.00 per hour
Schedule:
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: On the road