An exciting opportunity has arisen to join the Library in providing high quality library enquiry and user support services.
This varied role will suit someone enthusiastic about working with students and a positive approach to customer service. You will staff a range of service points skills responding to a range of enquiries in person, over the phone and online; work with colleagues across the Library team; complete administrative tasks; and have the opportunity to support and contribute library service development.
You will have excellent customer service, interpersonal and communication skills. You will have good IT skills including a working knowledge of Microsoft office applications, the ability to work well with colleagues and students of all backgrounds
We recognize sometimes people can be put off applying if they don’t match every requirement, if you’re excited about the role and think you can do what we’ve described we welcome your application. If you’re not sure you’re quite who we’re looking for do contact us with any questions.
This is an on-campus role. It is not suitable for regular remote working. Main hours of work will be on a fixed shift basis between 08:00-18:00 Monday – Friday.
Aston University is located within Birmingham City Centre and has accessible transport links, via bus or train and a cycle to work scheme. We offer a generous annual leave scheme with 25 days annual leave and a further 13 days bank holiday and University closure days.