Job Description
About the Role
You will manage and lead the branch team to consistently adopt a proactive and positive approach with our customers, showing enthusiasm for the Society’s vision, policies and priorities in order to achieve the required business result.
Take personal ownership in applying the branch 'understanding needs' process, suggesting options customers may consider and qualifying leads for the relevant advice specialists.
Develop community relationships within the branch area to raise the profile of the branch and NBS.
Ensure that you personally and the branch meets all legislative, audits, code of practice and internal control requirements. Take responsibility for the oversight of cash management within the branch.
About You
As a Branch Manager with the Newcastle Building Society, you will be leading an already successful team that provides 1st class, market leading customer service.
You will possess great communication skills and be able to motivate and lead from the front. Your leadership and Customer Service skills will result in your team maintaining the high levels of customer satisfaction and customer advocacy we strive for. A proven ability to lead a team that delivers the high standards we require is essential.
You must be able to demonstrate strong leadership qualities and be an effective communicator. In addition you will possess a proven record of successfully managing a team successfully identifying and fulfilling the current and future needs of your customers.
A Banking or Finance Sector related background would be advantageous.
About Us
Our branch teams are the face of our Society. They are our connection to the community and a hugely positive part of the high streets, towns and cities in which we are located.
The main purpose of our branches is the provision of reputable savings and mortgage accounts, this is underpinned by solid financial advice for those who live in and around our branch locations across the North of England, including Cumbria and the Scottish borders. Priority for us in the branch network is maintaining great relationships with both existing and potential customers through consistent customer engagement. We pride ourselves on being a dependable source, here to help our customers understand and address their ever-changing financial needs
We are always busy developing community spaces, supporting local groups and creating a long term legacy to benefit North East communities.
As a Branch Manager, you’ll be joining us in a really exciting time in our journey. As well as receiving a competitive annual salary our colleague benefits package also includes;
- A 35-hour weekly contract
- 25/30 days holiday each year plus bank holidays
- Extra day holiday for your birthday
- Bonus scheme
- Pension scheme
- Life assurance and income protection
- Access to a range of wellbeing benefits
- Electric car salary sacrifice scheme
- Cycle to Work scheme
- Above statutory family leave entitlement
- The option to buy extra holidays
- Two paid volunteering days each year
- A broad range of learning and development opportunities
Job Types: Full-time, Permanent
Salary: £27,183.00-£36,777.00 per year
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability
Supplemental pay types:
Ability to commute/relocate:
- Penrith, CA11 7BX: reliably commute or plan to relocate before starting work (required)
Work Location: In person
About Newcastle Building Society
CEO: Andrew Haigh
Revenue: $25 to $50 million (USD)
Size: 1001 to 5000 Employees
Type: Company - Private
Website: https://www.newcastle.co.uk
Year Founded: 1863
