Job Description
ABOUT THE COMPANY
Black Sheep Utilities are a business to business ‘B2B’ energy procurement service. We partner with the ‘Big Six’ suppliers, plus many more, to ensure we negotiate the best utility prices for our customers and generate our own leads in-house. Every one of our customers has a named account manager who will handle their portfolio of products through the customer lifecycle to their renewal. At Black Sheep we always strive to be ‘outstanding in our field’ and we expect our staff to be also. This motto drives excellence in all areas of the business, including the way we reward manage and develop our ‘flock’.
THE ROLE
To manage Direct Sales Agents, providing consistent and constructive feedback on Key Performance Indicators, maximising revenue opportunities and allowing for the smooth operation of the business. To work closely with Senior Managers to ensure the Company reaches its objectives. Maintaining a professional and motivational working atmosphere to achieve growth and exceed sales department targets.
MAIN DUTIES AND RESPONSIBILITES
- People management, including monitoring, managing absences and lateness.
- Maintaining and setting high standards, leading by example, promoting the company’s core values and objectives.
- Holding inspirational morning meetings to ensure the day is focused and energetic.
- Coaching of team members to improve script, tonality, sales techniques, sales results and rectify poor KPIs via voice file sessions, role play and demonstrations of best practice.
- Resolving escalation queries from staff verbally and via the shared mailbox to ensure best practice is followed at all times.
- Recognise areas for development, skills and knowledge gaps within the team and offer remedies to improve
- Identify coach members for focused group training on specific issues.
- Motivate and inspire team members by demonstrating a positive, flexible and can-do attitude through coaching, team meetings and 121 feedback.
- Monitor KPIs throughout the day to ensure they are meeting the Company’s standards and expectations, addressing any individual who is falling short.
- Plan incentives and games to inspire and motivate the team to exceed targets.
- Feedback to Senior Managers on all aspects of the sales department, individuals and general observations.
- To uphold the company values in all aspects of your work and day to day interactions.
MANAGEMENT RESPONSIBILITES
- Set targets for direct reports and performance manage so that individual targets are met.
- Conduct daily meetings to inspire and engage your team, setting out a clear plan of the day’s work.
- Address any issues in the teams output by highlighting problems with the individual or the group and provide training and coaching to resolve. Any concerns should be highlighted to HR with immediate effect.
- To follow procedures contained within the staff handbook for all employee relation matters, seeking guidance through HR who will provide direction & support on all matters within the employee lifecycle.
- Encourage performance by adopting the company incentives into the department, giving thought into how this can be incorporated monthly and taking responsibility for awarding prizes.
KEY SKILLS & ATTRIBUTES
- Ability to set targets and drive them to be achieved or exceeded by a team.
- Excellent written and verbal communication.
- Conscientious, self-motivated and dedicated.
- High levels of integrity and loyalty.
- Motivational and positive attitude.
- Skilled in making sales and sales techniques.
- Experienced in providing peerless constructive feedback.
- Ability to analyse data to spot trends and anomalies and act upon it.
- Proficiency in Excel and interpreting reports.
- Ability to work on own and as part of a team.
NECESSARY EXPERIENCE & QUALIFICATION
- Previous Sales Management Experience in a KPI driven, high performance environment is essential.
BENEFITS PACKAGE
- Annual Leave of 20 days per annum, increasing with length of service up to 25 days per annum.
- Birthday Leave after 1-year service.
- Manager bonus scheme, (when initial training is complete).
- Defined contribution, salary sacrifice pension scheme.
- Private Medical Insurance (after probation).
- Comprehensive Employee Assistance Program.
- Incentive events throughout the year, with prizes including gifts, vouchers and holidays!
- Various social events throughout the year, including our own festival!
- Free fruit, soft & hot drinks, snacks and lunch.
Job Types: Full-time, Permanent
Salary: £30,000.00-£35,000.00 per year
Benefits:
- Casual dress
- Company events
- Discounted or free food
- Referral programme
Flexible Language Requirement:
Schedule:
- Day shift
- Holidays
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Brighton: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: SALES MAN FEB 23
About Black Sheep Utilities
Revenue: Unknown / Non-Applicable
Size: 51 to 200 Employees
Type: Company - Private
Website: www.blacksheeputilities.co.uk
Year Founded: 2010