Job Description
As a proud independent company, Utility’s mission is to deliver the ultimate shopping experience for customers seeking design-led gifts, furniture and home accessories. We recruit enthusiastic team members with a passion for the Utility brand. We are looking for outgoing and energetic people who can deliver outstanding service by building a rapport with our customers. As well as working in fun and modern stores, Utility employees are team players that enjoy a fast paced and exciting environment. This makes Utility a great place to be whichever side of the counter you are on.
Current vacancies:
Position: Retail Assistant Manager
Permanent, Full Time, up to 45 hours per week (5 out of 7 days depending on weekly rota)
We are looking for an enthusiastic and reliable full time Retail Assistant Manager to join our Utility team in our Manchester Oxford Road Store. The candidate must be flexible and available to work weekdays and weekends.
The successful candidate will have at least 2 years previous retail experience and be able to consistently demonstrate excellent leadership and effective communication skills. They are responsible for supporting the Store Manager and overseeing and organising personal and staff workloads. The successful candidate must be passionate about the brand and enthusiastic towards driving sales. They must be able to motivate their team and lead by example showing a focus for excellent customer service and a keen eye for maximising sales opportunities. The successful applicant will be well presented at all times and perform their duties in a professional and positive manner.
Utility Team Members will:
- Provide a genuinely warm welcome to every customer and exceed their expectations.
- Delight our loyal customers by delivering exceptional customer support.
- Listen to customer needs and confidently build a rapport to maximise sales opportunities.
- Support the Retail Store Manager to oversee and organise personal and staff workloads.
- Analyse sales and target reports to implement commercial decisions that will increase sales opportunities and profitability.
- Accurate and efficient handling of all point-of-sale transactions, either cash or card payments and reconciliation.
- Show a genuine passion for the Utility brand by consistently improving product knowledge and being aware of Utility’s competitors and the products they sell.
- Show a focus on methods to maximise sales opportunities.
- Accurately describe product features and benefits, and use this knowledge to build high value sales.
- Merchandise the layout of the store to visually enhance the products, with the help of sales analysis.
- Be security alert and pay attention to suspicious behaviour in order to prevent shoplifting.
What we look for:
- Management experience.
- Leadership skills.
- Experience of delivering excellent customer service.
- Some who will go the extra mile to delight our customers.
- Someone to support the Retail Store Manager in ensuring the team works to a consistent high standard.
- Great people skills
- Someone who is enthusiastic about the products we sell.
- Ability to multitask
- Ability to act professionally when dealing with customer complaints or issues and finding effective resolutions quickly.
- Someone who is self-motivated
- Excellent time keeping and punctuality
- Basic IT Skills, including Microsoft Word, Excel, Google Docs, Google Sheets and emails.
What we offer:
- Immediate start available
- 35% Employee Discount Online and Instore
- Liverpool One Discount
- 28 days holidays (including Bank Holidays)
- Increased holiday allowance after 1 year of service
- Discounted Bus Travel
- Auto enrollment into our Pension Scheme
- On the job training and development
- Free tea and coffee
- Social events, including Christmas Party
If you think you tick all the Utility boxes and have a genuine love for the brand, please email your CV to careers@utilitydesign.co.uk or drop your CV into our Manchester Store
Closing date: Friday 30thJune 2023
Job Type: Full-time
Salary: From £23,500.00 per year
Benefits:
- Company pension
- Store discount
Flexible Language Requirement:
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
Education:
- GCSE or equivalent (preferred)
Experience:
- Retail sales: 2 years (preferred)
- Supervising experience: 2 years (preferred)
- Customer service: 2 years (preferred)
- Retail management: 2 years (preferred)
- Management: 2 years (preferred)
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
Application deadline: 30/06/2023