BeMoto are looking for a Customer Support Assistant to join the team-based Peterborough. Working on a full time, permanent basis, you will receive a competitive salary of £22,000 - £24,000 per annum.
We are looking for a highly motivated and customer focussed Customer Service Assistant / Executive. You will deal with customer communications within agreed SLA’s and in line with our quality standards
Benefits of a Customer Support Assistant:
- Generous holiday entitlement: of 33 days (including bank holidays). Rising to 36 days with length of service
- Opportunities for flexible working
- Company Pension Scheme
- Flexible employee benefits plan, including:
- Health cash plan
- Employee assistance programme
- Retail discounts
- Cycle to work scheme
- Annual salary reviews and development opportunities.
As the Customer Service Assistant / Executive you will:
- Validate and upload proof of NCD
- Respond to customer and insurer enquiries via phone and email
- Support with managing cancellation processes
- Actively chase and reduce the company's bad debt
- Support with policy validation
- Provide a great customer experience
- Support with claims by adding FNOL information into our core insurance system
- Dealing with company post both inbound and outbound
- General administration duties
What makes you our ideal Customer Service Assistant / Executive?
- Previous experience in administration or an insurance based role
- Ability to work as a team or independently with minimal supervision
- Strong customer focus and customer service skills
- Ability to work well in a fast paced environment
- Basic understanding of technology, software applications, phone and computer systems
- Proactive about your own development
If you would like to find out more about this Customer Service Assistant / Executive role, please click and apply, we would love to hear from you!