Job Description
12 months FTC role, full time hours of work - 40hrs per week
Job description
Firemark is currently on the lookout to recruit for Sales Ledger Administrator role on permanent basis in their Head Office in Bridgwater. We are looking for a pro-active individual that has experience working in very fast-paced and dynamic environment. You must be used to dealing with changing priorities, a diverse workload and possess an appetite to learn and develop skills further. You must be self-motivated and be able to pick up and use new systems and processes with ease.
The Company
At Firemark we have been leading the way in fire safety and prevention for more than 50 years. Today, we consider ourselves the complete fire safety partner, providing Extinguisher, Fire Training and Fire Door inspection, installation and maintenance.
We are a highly successful and expanding industry leader, dedicated to delivering high quality, BAFE standard compliance customer service into blue chip businesses and organisations.
Scope and purpose of the role:
The successful candidate will be responsible for managing order to invoice process, setting up customer information, resolving customer queries, preparing & issuing statements.
You will also analyse invoicing & account information in order to provide valid insight into invoicing function and recommend viable solutions for more effective & efficient development of invoicing.
The candidate will also be expected to support Sales, Engineering & Finance teams for the optimum performance of the office support function to the wider business.
This is 12 months FTC role, full time hours of work - 40hrs per week. Salary is up to £25K, DOE
- Process invoices accurately in accordance with the Company's processes
- Maintain customer account information & setting up accounts
- Resolve invoice disputes
- Daily reconciliations
- Liaise with operations and customer services ales for handling enquiries or queries
- Deal with and where possible resolve Customer issues, resolve or escalate problems to the correct level or appropriate contact
- Cover peers during holiday or other absences as required
- Process credits
- Answering inbound telephone calls
The candidate
The successful candidate will be capable of delivering a high quality service that meets our customer’s expectations, build rapport with our customers to understand their needs and goes above and beyond their expectations. Has an eye for detail, ensures accuracy of own work and drives process improvements for its own work and colleagues. A great team player that can multitask and be able to handle various tasks & projects simultaneously. Must have previous exposure to working in very busy and fast-paced environment, where no 2 days are the same.
Experience required:
- Educational qualifications that demonstrate proficiency in Maths and English (GCSE Levels C or above)
- Customer service roles with direct customer contact (calls, emails, face to face)
- Understanding and experience of technical service supply business
- Must have previous invoicing experience
- Possess the Interpersonal skills necessary to sustain effective relationships with employees at all levels and external customers and suppliers
- Demonstrate the ability to work accurately with detailed information in a tight time frame
- Act proactively with limited supervision
- Ability to work to deadlines with flexibility and enthusiasm
- Accounts & Finance exposure & experience (desirable)
- Ability to understand invoicing data sheets
Job Types: Full-time, Temporary contract, Fixed term contract
Salary: Up to £25,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Flexitime
- Free parking
- On-site parking
- Referral programme
- Sick pay
Schedule:
- 8 hour shift
- Day shift
- Flexitime
- Monday to Friday
Experience:
- invoicing: 2 years (required)
Willingness to travel:
Work Location: In person
About Firemark
Revenue: Unknown / Non-Applicable
Size: Unknown
Type: Company - Public
Website: www.firemark-ltd.co.uk
