Job Description
Chelsom is a dynamic and market leading designer, manufacturer, and supplier of decorative lighting to the global hospitality sector. We have been based in Blackpool for over 75 years and Chelsom’s reputation stands firm as one of the longest standing and well-established vendors in this specialist field. By having proven relationships for many years with major hotel groups, cruise ship operators, interior designers, architects, shipyards, contractors, and hospitality procurement groups, Chelsom has secured large scale projects with the biggest names in the industry from all around the world. Amongst our clients are Hilton, Disney Cruise Lines, Four Seasons, Mandarin Oriental, Center Parcs and Virgin Voyages.
We are very proud to have won two Queen’s Awards for Enterprise in the International Trade category in both 2017 and 2020. As the UK’s highest official awards for British businesses, they come in recognition of our ever-increasing overseas sales presence. We have sales teams in Europe, USA, Asia, and The Middle East who service interior designers, hotel groups, cruise operators, shipyards and other organisations around the world. Our global portfolio spans a multitude of countries with completed projects in Sydney, Hong Kong, Zurich, and Chicago to name a few.
Purpose:
To provide project management, sales and administrative support to ensure that all customers receive a timely response to all enquiries and orders, in a professional manner and in keeping with the Company’s corporate image.
Duties & Tasks:
· Arrange and run project meetings, inviting the relevant departments, recording the outcome of the meeting and driving the necessary actions
· Ensure all project files are kept up-to-date, stored and maintained digitally.
· Prepare quotations for supply to UK and Export delivery points around the world, in an accurate and timely manner to meet the deadline specified by the customer.
· Prepare sales orders in an accurate and timely manner in order to meet the deadline specified by the customer.
· Maintain sales orders to ensure that the products are available to meet the delivery date promised.
· Keep customers advised of progress in supplying their orders and ensure that product is despatched on time or agree new dates where we are unable to meet the required delivery date.
· Keep Consultant’s advised of communication with customers and production.
· Prepare export documentation as required to ensure problem-free delivery to destination.
· Answer the telephone in a professional manner, ensuring that any information given on prices, product availability, despatch date etc., is accurate.
· Requisition replacement stock with Purchasing to cover the requirements of the customer’s order and liaise with production to agree despatch dates.
· Take card payment details from the customer, keep safe whilst in your possession and dispose of appropriately.
· Provide an excellent after-sales service to the customer.
· Provide general administrative support as necessary to assist the Sales Team.
· The company reserves the right to vary and or amend the duties and responsibilities of the post holder at any time according to the needs of the Company’s business.
Essential
· GCSE Maths, English Language and IT at Grade C or above.
· An excellent working knowledge of Microsoft Office products e.g. Word, Excel and PowerPoint.
· Project Management
· Highly organised
· Problem solver
Desirable
· Processing of sales orders.
· Preparation and quote conversion.
· Experience / knowledge of lighting products.
· Exporting / Export documentation
· Experience of contract market and/or manufacturing environment
Benefits
· 25 Days holiday plus all bank holidays – increases to 30 days holiday plus bank holidays with service
· Company Pension Scheme
· Life Assurance Scheme
· Staff Discount on Products
· Health and Well Being Scheme
· Annual Bonus Scheme
· Annual Salary Review
· Cycle to Work scheme
· Technical & Electronic Scheme
· Full training plan will be provide
Job Types: Full-time, Permanent
Salary: £22,000.00-£24,000.00 per year
Schedule:
Ability to commute/relocate:
- Blackpool, FY4 4QA: reliably commute or plan to relocate before starting work (required)
Work Location: In person
