Job Description
Attend the reception desk and closely monitor all persons entering and leaving the Building.
Ensure only guests of Wilton House are in the property at any time.
Look after emergency phone and respond to any queries during shift.
Politely challenge any suspicious persons.
Keep a logbook to record all events.
Know the Building, understand the services, be aware of tenant's rights and establish good liaison with each of them.
Ensure that the Building functions smoothly with forward planning to forestall problems or misunderstandings. All incidents are to be reported to the managing agents.
Be cheerful and friendly at all times, properly dressed, clean and tidy. Always stand to greet residents and visitors.
Open and close the entrance doors for residents and offer assistance, carry shopping etc, to the lifts.
Call Taxi's for the residents or their visitors as may be requested.
Ensure that all communal areas are kept clean and free of litter and obstruction
Regular security checks of the inside and outside of the building every two hours and ensure in particular that the entrance doors are locked when you enter and leave the building. At the same time collect any rubbish that may have been left out by residents.
The residents of the building expect a very high standard of service from the staff and the porters should ensure that in their manner, performance and general conduct that this is achieved.
Monitor the CCTV visual display units on a continuous basis. Investigate any unusual circumstances and call for assistance of the General Manager or if appropriate the police. Report any incident immediately. Ensure that the CCTV recording equipment is operational and report any defects to the Building Manager at the first opportunity.
Cleaning
Support the General Manager to ensure that all of the common part areas are kept clean at all times to the highest standard in line with the residents' requirements
You are required to report directly to the General Manager on a daily basis to ascertain if there are any specific cleaning requirements within and around the Building.
Your duties may vary to include additional cleaning of the entrances, lifts and the like which may require attention more than once a day or other areas within the confines of the building which may be identified.
Personal Specification:
- Very Smart and well presented.
- Must be over 18.
- Residential/High End Hospitality background preferred
- Reliable and good timekeeping
- Approachable and proactive, willingness to help
- Ability to create professional relationships externally and internally with guests, residents and colleagues.
- Strong written and verbal communication skills in English.
- Must be IT Literate
Job Type: Part-time
Part-time hours: 24-30 per week
Salary: £12.00 per hour
Benefits:
Schedule:
- Flexitime
- Night shift
- Weekend availability
Ability to commute/relocate:
- Belfast: reliably commute or plan to relocate before starting work (required)
Work Location: In person