Job Description
Summary
From our Head Office to the shop floor and everywhere in between our primary goal is to create and deliver a fantastic customer journey for everyone who shops at Lidl.
Customer obsessed, high energy and love learning every day?
If that sounds like you, earn £348+ per week as a Customer Assistant on our standard 30 hour contract.
Your role will be varied working across different shift times, tasks and with different colleagues.
What does a normal day* as a Customer Assistant look like? (*there’s no such thing as ‘normal’ in retail but we’ve tried our best!)
As a Customer Assistant you are required to sell alcohol, therefore you must be 18 or over to work in our store.
Shift Patterns
Morning shift: Starting at 5am or 6am with your team, your role will be to get our award-winning products fully stocked on the shop floor and our delicious bakery products ready for our customers to enjoy by opening time so they can Go Full Lidl!Middle shift: Starting mid-morning or early afternoon, your role will be to ensure our stores are spotlessly clean, well presented and our products remain fresh, all while helping customers with queries on the shop floor and working on tills to minimise till queuesLate shift: From your start time in the afternoon, your role will be to ensure our customers experience is top class by serving them with a smile while on the tills, restocking missing items and getting the store ready for the next day by following merchandising principles before closing time
What you'll do
Interacting with the customer in a pleasant, friendly and helpful mannerEnsuring stock loss controls are followed in all areas of the store Maintaining store and external cleanliness and hygiene standardsFollowing freshness and rotation principlesEnsuring all waste is managed correctlyAssisting in the stock count process
What you'll need
A can-do attitude and excellent customer service skillsThe willingness to go the extra mile for our customersTo be responsible and reliableTo enjoy working in a fast-paced, varied environmentA good team playerPreferably, previous experience in a customer facing role but this is not essential provided you have the right attitude
What you'll receive
£11.60 per hour rising to £13.50 per hour after 3 yearsAdditional supplements paid depending on the days & hours worked*29 days holidays per annum (pro rata, including Bank Holidays) Company pension after 1 year Genuine opportunities for career developmentIndividuals recognised as high performing will be invited to join our Leadership Academy as part of your on-going developmentMobile and broadband discounts with VodafoneGenerous discounts available; Circle K, Bike to WorkMaternity Leave top up, Marriage leave, Employee Assistance Programme
Year 1
Basic Rate £11.60 £14.50 (Unsocial Hours) £17.40 (Overtime/Sundays)
Year 2
Basic Rate £12.20 £15.25 (Unsocial Hours) £18.30 (Overtime/Sundays)
Year 3
Basic Rate £12.80 £16.00 (Unsocial Hours) £19.20 (Overtime/Sundays)
Year 4
Basic Rate £13.50 £16.88 (Unsocial Hours) £20.25 (Overtime/Sundays)
Lidl is an equal opportunities employer. If you have any particular requirements, we will ensure any reasonable accommodations are implemented as part of the recruitment and selection process. We value diversity and inclusion in our workplace and want to ensure that all applicants have the same opportunity regardless of gender, civil status, family status, sexual orientation, age, disability, race, religious belief, political opinion or membership of the traveller community.