Job Description
Role / Team Overview:The job needs to have good knowledge of China cities and tourism. Handle face-to-face/calls from customers on travel enquiries. Also need to manage Social Media for marketing.
Main Responsibilities:Booking travel itinerary for our clients, including Flights, Tours, Cruises, etc.Maintain Social Media account - for example: Xiaohongshu, Facebook, WeChat etc.Build relationships with customersUse our systems and be confident navigating a GDS systemLook to support others in your team and work together to reach team targetsDemonstrate exceptional customer service at all times by having constant attention to details on all enquiresManage all aspects of your own client accounts and sometimes othersShow a willingness to be adaptable and aware of what may need to be done within the office to assist other staff membersPossess good communication skills to ask for help when unsure, and to maintain positive atmosphere within the department
Applicants need to have fluent Chinese and English reading and writing skills. Experienced Travel Consultants will be of priority consideration. Please email your CV to hr@ywtravel.co.uk
Established in 2001, Ying Wah Travel is a trusted travel agent appointed by leading airlines, offering the best-value tickets with added baggage allowances and a wide range of travel booking services.