Job Description
JOB DESCRIPTION
What's so special about our supporters? Can you support and encourage the people who give sacrificially to our life-changing work? We love these people and wants to thank them and keep encouraging them in their giving.
We are looking for someone for our Donor Care Team, who will be responsible for processing the gifts and dealing with the financial queries from our supporters. We need someone who is enthusiastic about serving those living in poverty by providing excellent customer service to our amazing supporters.
Your role will involve opening, sorting and banking donations received in the post, processing and acknowledging the gifts from supporters, answering queries about their giving, providing information about our work, and helping ensure that our supporters feel valued, and happy to continue in their giving.
The successful applicant will demonstrate a desire to serve our supporters with professional excellence in a busy environment. You will need to set yourself high standards of working with speed and accuracy in banking and processing gifts.
We are looking for someone who is:
passionate about our work and supportersgood with numbersquick to learnpossess good organisational skillsable to juggle competing priorities
Are you ready to help our organisation maintain our reputation as one of the industry's best organisations for customer service? Then this could be the role for you!
Please note: This is a 6 month fixed term contract, with the possibility of extension and is Teddington office based 3 days per week. Both full time and part time applications will be considered.
We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at our organisation.