Overview:
Solus is a well-established UK arm of the Aviva family with long term growth plans, could you give us our competitive advantage?
We are looking for an efficient, commercial, and quality focused Area Operations Manager to ensure our business consistently grows against plan and delivers on its ambitions and priorities; Ensuring production performance and quality, result in excellent customer satisfaction scores, and thriving teams of empowered people who are proud to work at Solus.
The Role:
Our Area Operations Managers will hold accountability for their assigned region of Solus repair, engineering quality alongside the network and non-network of motor repairers within that assigned region on service, people, and cost. You will utilise your own dedicated engineering function, to ensure the delivery of technical standards within their regions consistently, alongside colleagues across the group allowing our third-party relationships to flourish with smaller network relationships. Creating a collaborative working environment which focuses on our purpose of getting customers back to normal, by understanding what matters to them and delivering against it through our principals and key measures.
Responsibilities:
- Accountable for the performance of area and their people.
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To manage Solus, Non-Network service, and oversight contracted repairer performance across across their teams and multiple geographies to improve their performance.
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Facilitates and maintains the BAU process for the region, including definition of strategy, goals, detailed plans and KPIs and coordinating with different functions in the organisation to meet objectives against the plan.
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Provide leadership to the Solus operational business day to day.
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Act as change agent to operational effectiveness and client experience.
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Delivery of various special task forces/ business improvement initiatives.
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Set and reinforce consistent standards and ensure effective client communications.
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Foster a culture that promotes ethical practices, customer focus and encourages integrity.
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Ensure an effective succession plan is in place for all leadership positions and other key roles.
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Accountable for Governance, Supervision & Operational Risk Management.
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Responsible for overall operational risk for their designated region, with an invested interest in the wider operation – coach their operations team to take appropriate action to close operational identified to reach peak performance.
Qualifications:
- Analytical and data interpretation.
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Strong stakeholder management.
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Strong coaching skills
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Operational experience and good understanding of all aspects of Care including governance, reporting, safeguarding, policy, incident management
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Multidiscipline leadership
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Operational delivery
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Strategic thinking
- Commercial acumen
- Financial performance knowledge
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A strong delivery focus
Who are Solus and what can they do for you?
Solus is one of the largest body repair groups in the country wholly owned by Aviva, employing over 900 expert people across 25 UK locations, and have repaired over 700,000 vehicles in the last 15 years.
Our excellent benefits and rewards packages.-
Employer matched pension contributions up to 7.5% (service dependent).
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Discounts on Aviva products and services.
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Savings and benefits schemes.
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Discounts and schemes for electric vehicle purchase for all employees.
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Holding several main manufacturer approvals – Jaguar, Land Rover, Mercedes Benz, BMW, Mini, and Volkswagen.
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Well known for prestigious award winning in the industry, customer service, apprenticeships, and IT systems fields.
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Links with Thatcham to get the best products and training here in the UK.
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We have a variety of locations, hours and working patterns to suit our customers, business, and you.
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We interview every disabled applicant who meets the minimum criteria for the job.
Excited but not sure you tick every box? We are inclusive – we want applications from people with diverse backgrounds and experiences. We are looking for individuals who can grow and support our business and we expect to do the same for you.
We recognise that we can only achieve our vision with the dedication and collaboration of our specialists. This is an excellent time to join a rapidly growing business and help us to shape the future.
What next?
Please apply online and our recruitment team will be in contact within 7 days