Auto req ID 1279868BR
SR Number DFS/DFS/2023/2132200
Designation Associate
Location London
Experience 4.5-8 Years
Qualification BE/B.Tech (Hons)
Skill (Primary) PMO-Program Management-Program Management
Job Shift Lead
Dy rate: 250-300 gbp/day inside IR35
Job Description (Posting).
(1.) To ensure that callsor chats are addressed within agreed SLAs.
(2.) To resolve escalations in a timely manner adhering to the process and quality compliance.
(3.) To maintain attendance, leave reports , breaks and shift rosters.
(4.) To update knowledge base through accurate documentation and disseminating knowledge from analyses and reports prepared to team for facilitating effective performance of responsibilities.
(5.) To perform adhoc analyses, SIP activities and infrastructure management.
(6.) To ensure positive customer satisfaction and feedback
We are committed to providing solutions that are simple to use and cost-effective, that meet the specific set of needs defined, and that are adaptable to meet future needs. Axiom is a global information technology, consulting and outsourcing company and services provider. Our IT solutions empower organizations and individuals throughout the world to maximize value and quality to succeed in today's challenging business environment. As a fast-growing new economy company, we focus our strengths to offer world-class solutions and services through the convergence of technology, innovation, expertise and experience. We provide software consulting, development and IT-enabled services to clients across the globe. We work towards delivering sustained value creation for customers, employees, industries and society at large. Core offerings include data warehousing, middleware development, product development and web-enablement of legacy applications in verticals like telecom, finance, healthcare, manufacturing, energy & utilities, retail & distribution, enablement of legacy Relentless exploration of technology horizons and a Global Delivery Model that is a judicious combination of onsite, offsite and offshore development, offer a complete range of high-ROI business solutions spanning the consulting, technology, operations and process outsourcing value chain.