Job Description
We are currently recruiting for a Front of House Lead to oversee our front of house operation at the corporate offices of a global investment company in the City. From the warm welcome to the fond farewell, and everything in between. Our team of 7 takes care of the entire visitor experience, ensuring a warm welcome and hosting to client suites, along with co ordinating all internal and external operations across the floors.
Our new Front of House Lead will work alongside the Operations Manager and our client to find new ways to innovate and exceed guest expectations. Defining the standard, this stimulating role will give you the chance to inject some of your style into the service-focused culture of the operation, ensuring that every visitor receives a consistent, market-leading experience!
Hours: 40 hours per week, Mon-Fri
Salary: £38,000
We are looking for a warm and enthusiastic individual with a passion for service and attention to detail. The successful candidate must also have strong organisational and communication skills, as well as the ability to demonstrate a keen level of pro-activity with a range of tasks. As they will be the go to person for the client, they must be an excellent ambassador for Portico, displaying a flexible approach and can do attitude.
The ideal candidate must have a proven track record in delivering outstanding customer service. Previous is experience in a similar role within a corporate environment is essential.
The Successful candidate must be willing to undertake & have a full clean credit and DBS check, as well as providing 5 years work history references upon request, explaining any gaps.
What’s in it for you?
- Competitive holiday allowance.
- Pension.
- Life insurance.
- Enhanced annual leave.
- Recommend a Friend Bonus Scheme.
- Thank you voucher scheme.
- 24-hour confidential helpline for employees, providing counselling & information services.
- Access to our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
- Award winning Training Academy that provides excellent training and development opportunities for our people.
- Eyecare scheme
Who is Portico?
Portico are experienced in all guest services including reception, concierge, client meeting rooms and events, switchboard, helpdesk, agile working and other ‘soft’ services.
Aimed primarily at the business and industry, residential and property sectors we have over 15 years of experience managing, mobilising, and enhancing client guest services throughout the UK & Ireland. We have built our relationships and reputation on providing impeccable client services through the development of our people and the support of our operational teams.
Why Portico?
Portico is defined by our unique culture – One that rewards hard work and commitment, empowers people to grow, with the belief that work should be fun and engaging!
Our family is made up of all kinds of people. We embrace diversity and believe in treating everyone equally to ensure that everyone has the same opportunities to grow, develop and progress in our careers. We are one vibrant community and love to get together and celebrate our success.
Our people are customer service superheroes! With a passion to serve and help people within the most prestigious environments, you will often encounter them in landmark buildings where they will be greeting visitors with a genuine smile and offering help to anyone in need.
At Portico hard work and commitment are never overlooked. We provide every team member with the very best coaching, encouragement, support, and training to flourish and reach their full potential. Our recognition programmes focus on an impromptu ‘thank you’ scheme, the Annual Portico People Awards and long service awards.
Job Types: Full-time, Permanent
Salary: £38,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
- Referral programme
- Sick pay
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: 2091B