Job Description
Working Monday to Friday 8.30am - 5pm
Translink Express Logistics has a rare opportunity to join our outstanding Customer Service Team.
We are currently seeking a driven and customer-focused individual to fill the role of Customer Service Advisor.
If you're passionate about delivering high-quality services and ensuring client satisfaction, this could be the opportunity for you.
We offer an outstanding 1-2-1 Customer Service platform ensuring that all customers receive a level of service second to none.
What does the job involve?
· Looking after a group of customers on a 1-2-1 basis
· Resolving customer queries
· Monitoring shipments on our state-of-the-art IT platform
· Processing customer returns
· Various administrative duties
· Quoting and shipping international shipments
What type of person are we looking for?
· Excellent communicator
· Great Customer Service skills
· Ability to build relationships with customer’s
· Natural ability to resolve problems.
· Good geographical knowledge of the UK
· Team player
· Knowledge of the Logistics industry would be very beneficial.
What type of environment do we have?
· Welcoming team
· Open office
· Modern facilities
· Excellent staff retention
What’s in it for the successful applicant?
· 20 Days Paid Holiday.
· All bank holidays off fully paid.
· Sage Benefits Package.
· Free onsite parking.
· Contributory pension
· No working over Christmas period
What does the job pay?
Circa £21,918 - £23,379
When does the job start?
We are looking to start training as soon as we find the suitable candidate.
How do I apply?
Send your CV to hr@translinkexpress.co.ukor apply through indeed.
Job Types: Full-time, Permanent
Salary: £21,000.00-£23,379.00 per year
Benefits:
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Store discount
Schedule:
- Day shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Leicester: reliably commute or plan to relocate before starting work (required)
Experience:
- Customer service: 1 year (required)
Work Location: In person
Reference ID: CS214/062023