Job Description
ABOUT THE COMPANY
Black Sheep Utilities are a business to business ‘B2B’ energy procurement service. We partner with the ‘Big Six’ suppliers, plus many more, to ensure we negotiate the best utility prices for our customers and generate our own leads in-house. Every one of our customers has a named account manager who will handle their portfolio of products through the customer life cycle to their renewal.
At Black Sheep we always strive to be ‘outstanding in our field’ and we expect our staff to be also. This motto drives excellence in all areas of the business, including the way we reward manage and develop our ‘flock’.
THE ROLE
To provide essential administrational support to the sales department, adding quantifiable value by assisting the managers throughout the day ensuring they are free to focus on coaching and being present in the operational environment. Accuracy, attention to detail and a problem-solving ethos are paramount to ensure all sales opportunities are identified and that our agents have successful pipelines. The successful candidate will be a proactive, confident individual with the ability to prioritise their own workload and add value for business in every record they work on.
MAIN DUTIES AND RESPONSIBILITIES
- Offer accurate a consistent appraisal of bookings for Sales Meetings.
- Enhance customer records (adding meters, ecoes/xoserve checks, credit safe, companies house etc.).
- Supporting the Sales management team by providing feedback on all aspects of quality, including voice files, adherence to the script, company policy and CRM Administration for all agents.
- Screen & provide relevant voice files for training sessions for the Sales Managers.
- Assist with investigating and resolving administrational errors made by agents.
- Providing feedback to our in-house software development team on ideas for CRM development with a focus on efficiency and user experience.
- Applying rules to data sets to identify missed opportunities, set customer call backs for the team.
- Pipeline administration.
- Preparation of training materials
- Working with facilities to organise incentives and team events.
- General administrative support across the depart with ad hoc duties as and when required.,
- Communicate clearly with senior members of staff.
- To uphold the company values in all aspects of your work and day to day interactions.
KEY SKILLS & ATTRIBUTES
- Ability to work under own initiative.
- Meticulous attention to detail and accuracy.
- Conscientious, self-motivated and dedicated.
- Enjoys undertaking a challenge.
- Strong computer confidence and literacy.
- Confident at working to tight deadlines and working under pressure.
NECESSARY EXPERIENCE & QUALIFICATION
- Previous administrational, sales or compliance background desirable.
BENEFITS PACKAGE
- Annual Leave of 20 days per annum, increasing with length of service up to 25 days per annum.
- Birthday Leave after 1-year service.
- Attendance Booster; earn extra leave through exceptional attendance.
- Defined contribution, salary sacrifice pension scheme.
- Comprehensive Employee Assistance Program.
- Incentive events throughout the year, with prizes including gifts, vouchers and holidays!
- Various social events throughout the year, including our own festival!
- Free fruit, soft & hot drinks, snacks and lunch.
Job Type: Full-time
Salary: £25,000.00-£30,000.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Health & wellbeing programme
- Referral programme
- Store discount
Schedule:
Ability to commute/relocate:
- Brighton: reliably commute or plan to relocate before starting work (required)
Application question(s):
- What are your salary expectations for the role?
- This is an office based role only - can you commute to Preston Park daily?
Experience:
- sales administration: 2 years (required)
- administration: 2 years (required)
Work Location: In person
Reference ID: SALESADMINJUNE
About Black Sheep Utilities
Revenue: Unknown / Non-Applicable
Size: 51 to 200 Employees
Type: Company - Private
Website: www.blacksheeputilities.co.uk
Year Founded: 2010